About
Headstrong

About The Headstrong Project Inc.

The Headstrong Project Inc. (THP) is a non-profit organization that works to create a more effective and equitable mental health choice for the nation’s veterans, military service members and their families by generating access to quality trauma informed care and innovating mental health delivery systems nationally. 

THP has a team of community based clinical providers in private practice and others who seek to improve the quality of mental health care. By establishing and managing networks of providers without building brick and mortar facilities, THP maximizes fundraised dollars towards the delivery of care provided by our experienced trauma clinicians. 

Position Description

The Care Coordinator is part of our Clinical Operations Team. Reporting to the Director of Care Coordination for clinical and process oversight. The care coordinator also works closely with the Regional Clinical Director and other Care Coordinators.  The Care Coordinator is primarily responsible for the client journey of the veterans, military service members and their families who are seeking treatment for post-traumatic stress as well as other mental health conditions. The Care Coordinator conducts a triage of all potential clients assessing for programmatic appropriateness as well as risk and eligibility; is the primary case manager connecting clients to providers within the THP network; and assists with quality assurance and crisis management. Care Coordinator must have background and training in utilizing evidence-based interventions in the assessment and treatment of mood disorders, posttraumatic stress disorder and adjustment disorders. Qualified candidates will be able to also provide therapy, with an emphasis on delivering evidence-based care. Certification or documented proficiency in one or more of the following EBP’s: EMDR, CBT, CPT and PE is required at time of hire or within a year of employment if providing services.

Essential Duties and Responsibilities: 

• Manage intake process to include staffing clinical intake assessments, case assignments and other clinical protocols on veterans and family members as indicated.
• Perform case management processes to ensure clients are connected to appropriate clinical resource(s) within the THP clinical network.
• Create safety plans for high risk clients during intake/triage.
• Work closely with the Regional Clinic Director to appropriately assign clients and communicate regarding capacity across markets.
• Capture medical authorization forms, assessments and any other paperwork needed during the intake process
• Utilize Salesforce for all data entry and client communication
• Remain informed about and contribute to monitoring program information and performance, resulting in adherence to program goals and objectives.
• Collaborate with and provide ongoing program recommendations and evaluations to the CCO and Regional Clinic Director for continuous growth and quality.
• Demonstrate command of HIPAA and CARF and other applicable regulations and codes.
• All other duties as assigned

Desired Qualities:

• Ability to work effectively as part of a team, as well as independently.
• Clinical skills for conducting brief and targeted assessments to provide psychotherapy interventions, health and behavior change, and triage for appropriate level of care.
• Enthusiasm and passion for evidence-based practice.
• Capacity for flexibility and adaptability in different work situations.
• Ability to work well with diverse populations.
• Skillful in training others and developing staff.
• Strong consultative abilities, conflict-resolution skills, and leadership abilities.
• Developed skill set for collaborating and generating creative problem solving with internal and external professionals and providers.
• Effective written and verbal communication skills with strong presentation skills.

Required Qualifications: 

• Master’s degree from an accredited college or university in the Mental Health or related field.
• Must possess a current license or be license-eligible within one year of employment.
• A minimum of three years’ experience working in a clinical setting.
• Knowledge of evidence-based practice, including manualized treatment modalities and measurement-based care.
• Must have experience assessing for PTSD as well as comorbid diagnoses (e.g., SUD, depression, anxiety).
• Must demonstrate leadership capacity and ability to foster team-building as well as a supportive, flexible environment.
• Must be available and willing to work 1 late night a week as required to meet business needs.
• Must have proficient computer skills and command of Word and Excel.

Desired Qualifications and Experience Include: 

• Experience working with military populations and/or veterans is strongly preferred.
• Experience working with Salesforce or other CRM platforms is strongly preferred.

Position Type:  Full-time, evening hours required as needed by THP Clinical Operations. 

Location: Remote position anywhere in United States

Compensation: Salary ranges from  $55,000 to $70,000 and is commensurate with experience. Excellent benefits package including comprehensive health, dental and life insurance, four weeks paid vacation, paid sick time, Flexible Spending Account plans for health and dependent care, a 401(k)-retirement plan with a generous employer match. All benefits are eligible on Day 1 of employment.

The Headstrong Project Inc. is an equal opportunity employer. The Headstrong Project Inc. does not discriminate on the basis of race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and seek applications from women, people of color, members of the lesbian, gay, bisexual, and transgender communities. 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification document form upon hire. 

THP reserves the right to perform background checks on all new hires.

Please send resumes to careers@theheadstrongproject.org. 

Only applicants under consideration will be contacted. 

The Headstrong Project Inc. is a non-profit organization that works to create a more effective and equitable mental health choice for the nation’s veterans, military service members, and their connected families by generating access to quality trauma-informed care and innovating mental health delivery systems nationally.

Currently operating out of 15 states plus the District of Columbia, Headstrong is a team of community-based clinical providers in private practice and others who seek to improve the quality of mental health care. By establishing and managing networks of providers without building brick and mortar facilities, Headstrong maximizes fundraised dollars towards the delivery of care provided by our experienced trauma clinicians.

Position Description

The Headstrong Project is seeking a Director of Human Resources to develop and lead human resources for the organization. Responsibilities include designing and evaluating career paths, stewarding a diverse and inclusive culture,overseeing HR functions and crafting strategies to support our business goals. If you think you’re able to help us support the growth of our organization as we support the mental health needs of our military community, we’d like to meet you.

Ultimately, you will help secure our long-term growth by leading all training, culture management, talent acquisition and career development activities. This position will sit in the operations team and report to the Chief Operating Officer. This position will build human resources alongside personnel focused on business operations, finance, technology.

Essential Duties & Responsibilities

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Nurture a positive working environment based on equity, inclusivity, diversity, trust, and collaboration
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Oversee and manage a performance appraisal system that drives high performance
• Develop benefits and wellness communication plan to the organization
• Work alongside technology and business operations team to streamline any processes
• Serve as a strategic partner to the executive team and provide HR guidance and support
• Manage the recruitment and selection process, including job postings, resume screening, interviewing, and offer letters.
• Manage compensation and benefits programs, including salary administration, employee benefits, and retirement plans.
• Ensure compliance with all federal, state, and local employment laws and regulations.
• Develop and deliver training programs for managers and employees on HR policies and procedures, as well as other topics as needed.

Required Qualifications

• Confidant self-starter
• Cause driven
• Ability to work collaboratively across teams
• Adaptable and flexible
• Strong communicator
• People oriented and results driven
• Demonstrable experience with Human Resources metrics
• Knowledge of HR systems and databases
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• In-depth knowledge of labor law and HR best practices
• Experience working in a nonprofit or mission-driven organization is preferred.
• Degree in Human Resources or related field or SHRM SCP certified
• At least 5 years of experience in HR, with at least 2 years in a management or leadership role

Employment Information

Location: Remote locations within the continental United States acceptable. Preference are candidates in the NY metropolitan area

Compensation: Include salary range for position – see HSP compensation guide. Salary is commensurate with experience. Excellent benefits package including comprehensive health, dental, vision and life insurance, four weeks paid vacation, paid sick time, Flexible Spending Account plans for health and dependent care, a 401(k)-retirement plan with a generous employer match. All benefits are eligible on Day 1 of employment.

The Headstrong Project Inc. is an equal opportunity employer. Headstrong Project Inc. does not discriminate on the basis of race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and seek applications from women, people of color, members of the lesbian, gay, bisexual, and transgender communities.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification document form upon hire.

Headstrong reserves the right to perform background checks on all new hires.
Please send resumes to careers@theheadstrongproject.org.

Only applicants under consideration will be contacted.